At VirtoSoftware, we are confident in the quality and performance of our software products. However, we understand that sometimes things may not go as expected. If that happens, please read our policy on refunds and returns:
Trial Period
We provide a 30-day free trial for all our online and on-premise products. During this period, you can experience the full functionality of our offerings before making a purchase. We strongly encourage you to fully explore and use our software during this trial period to make sure it meets your needs before making a purchase.
Refund Request
After purchase, should you encounter any issues or if you’re not completely satisfied, please contact our customer service team at [email protected].
Our team will try to resolve your issue and ensure that the product performs as advertised. However, due to the nature of our trial period, we do not provide refunds once the software has been delivered.
Fraudulent Transactions
In the rare event of fraudulent transactions where you suspect a stolen credit card was used to purchase our products, please reach out to us at [email protected]. Kindly provide your contact information along with details regarding your credit card issuer. Upon confirming evidence of fraud, we will promptly issue a full refund.
Non-refundable Circumstances
Please note that we cannot offer refunds in the following circumstances:
- If the refund request is made after the software has been delivered and used without prior notification of any issues during the trial period.
- If the software was purchased during a special promotional period or at a discounted price.
- If the customer refuses to cooperate with our customer service team in attempts to troubleshoot and resolve issues.
- If the product was purchased through a method of payment not directly supported by VirtoSoftware.
Changes to our Refund and Return Policy
We reserve the right to modify or replace this policy at any time. If we make changes to this policy, we will notify you by updating the “Last updated” date on this page.
Contact Us
We value the trust our customers place in us and strive to provide a transparent and secure purchasing experience. If you have any questions about our Refund and Return policy, please contact us at [email protected].
