WHITE PAPER

Part 2: Engaging customers

This whitepaper will help you to see how partners are engaging customers across the transformation lifecycle. Understand how they can integrate customer-centricity across the business and through data-driven insights. In addition, align your customer engagement strategy to help customers succeed on their digital journey.

Download the second part of whitepaper series
Learn more about engaging customers. The materials are provided by Microsoft for VirtoSoftware, MS Gold Certified Partner.
1
Understand the steps of customer engagement for digital solutions and build strategies to let your customers make a transformation.
2
To compete in a digital world, focus more investment on digital marketing staff and capabilities, customer success staff, and automated systems such as CRM and LinkedIn.
3
Keep a high level of customer engagement in the form of technical pre-sale and customer success managers.
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Learn from other success stories
Part 4: Optimizing operations

See how partners transform their operations to be more adaptive, agile, and efficient by using technology and digital platforms. Additionally, identify where and how you can make improvements to your business through automated processes and governance.

Part 3: Empowering employees

Learn what partners are doing to recruit, train, and develop the digital skills of employees. Understand how partners can build modern work environments with self-service and simplified processes. Finally, see the examples of how they use data and insights to aid decision making.

Part 1: The Digital Transformation Opportunity

Learn how Microsoft partners have developed cloud to boost their digital transformation practices. See how you can deliver innovative services and solutions to your customers. Finally, understand how digital transformation becomes a roadmap to solutions and customer transformation needs.

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This whitepaper will help you to see how partners are engaging customers across the transformation lifecycle. Understand how they can integrate customer-centricity across the business and through data-driven insights. In addition, align your customer engagement strategy to help customers succeed on their digital journey.