--- title: "Passwords and AD Details, Handled by the Employee" description: "Self-service password reset and Active Directory profile updates on SharePoint Server, plus new accounts from a form. Two Virto web parts, no helpdesk ticket." url: https://www.virtosoftware.com/use-cases/sharepoint-server-password-self-service/ language: en-US last_modified: 2026-10-20T00:00:00+02:00 translations: de: https://www.virtosoftware.com/de/use-cases/sharepoint-server-password-self-service/index.md --- # Passwords and AD Details, Handled by the Employee Employees reset a forgotten password and keep their own Active Directory details current from a SharePoint Server page, and HR creates new accounts from a form, without a helpdesk ticket. Built with two Virto web parts for SharePoint on-premises. Illustrative password reset record: Jana Novak from Support reset her password herself, with no ticket, and her account is unlocked. Trusted by Industry Leaders Warner Bros. Disney Sony UC Berkeley Motorola Teck Resources US Treasury University of Pittsburgh NASA Stockholms Stad FedEx Zespri and over 8,000 businesses worldwide ## Three Steps, Two Web Parts, Your Own Active Directory Virto Password Reset & Recovery and Virto Active Directory User & Password Manager sit on ordinary SharePoint Server pages and work against your on-premises Active Directory. The screens are from our SharePoint Subscription Edition demo farm. Step 1 · Reset ### A forgotten password, reset without a ticket #### Email or security questions The admin picks the check: a message to the address stored in Active Directory, or one to three security questions whose answers live in AD attributes. #### Locked out, too Placed on a page that allows anonymous access, the web part reaches employees who cannot sign in, and the reset can unlock the account in the same step. ![Virto Password Reset web part on a SharePoint Server page: the fields User Name, filled with jnovak, and E-mail, filled with jnovak@contoso.com, the note (*)Required Fields and the buttons Submit and Clear](https://www.virtosoftware.com/images/use-cases/sharepoint-server-password-self-service/password-reset.webp) Virto Password Reset on a SharePoint page: the user name and the email address are all it asks for. Step 2 · Update ### Contact details kept current by the employee #### Fields chosen by the admin Fieldsets map each form field to an Active Directory attribute, with validation patterns for values such as phone numbers. #### Confirmed by email A change is confirmed through a one-time link sent by email, valid for 24 hours and only for the person who made it. ![The Edit User web part of Virto Active Directory User & Password Manager on its Contact tab: Email jnovak@contoso.com, Phone +1 206 555 0142, Department Customer Support, Job Title Support team lead, and the Save button; a General tab sits next to it](https://www.virtosoftware.com/images/use-cases/sharepoint-server-password-self-service/profile-edit.webp) The Edit User form, Contact tab: email, phone, department and job title go to the employee's own Active Directory account. Step 3 · Onboard ### A new account from a SharePoint form #### Or copy a colleague's account Copy User starts from an existing colleague's account and takes the new person's login and names. #### Password change and expiry Password Change lets a signed-in employee set a new password, and Password Expiration shows when the current one runs out under the domain's password policy. ![The New User web part: New User Login anna.keller, Common Name Anna Keller, First Name Anna, Last Name Keller, Display Name Anna Keller, Email anna.keller@contoso.com, Department Finance, Job Title Accounts payable specialist, and the Save button](https://www.virtosoftware.com/images/use-cases/sharepoint-server-password-self-service/new-user.webp) The New User form: HR enters the login, the names, the email, the department and the job title, and the account is created in Active Directory. ## Key benefits ### Fewer helpdesk tickets Forgotten passwords and contact changes are handled by the employee, so the helpdesk keeps its time for real problems. ### Your Active Directory, your servers The web parts run on your SharePoint Server farm and change accounts in your own Active Directory domain. ### The admin sets the rules Which check a reset uses, which groups may reset and which AD attributes employees may edit are all decided in the settings. ### On classic and modern pages Both web parts run on classic and modern SharePoint Server pages. ### A perpetual licence On-premises licences never expire; a yearly renewal brings updates and support. ### HR without the admin console New hires get their accounts from a SharePoint form, so HR does not need access to Active Directory tools. ## What password and account requests need, and what handles them | Real-life scenario | Best fit | Why it works | | --- | --- | --- | | An employee has forgotten the password | Virto Password Reset & Recovery | A reset from a SharePoint page after an email check or security questions, with the option to unlock the account in the same step. | | A locked-out employee who cannot sign in | Virto Password Reset & Recovery | The web part placed on a page with anonymous access. | | Contact details out of date in Active Directory | Virto Active Directory User & Password Manager | Employees edit their own fields in a form, and fieldsets decide which AD attributes are open to them. | | HR onboarding a new hire | Virto Active Directory User & Password Manager | New User and Copy User create the AD account from a SharePoint form, without the admin console. | | A password about to expire | Virto Active Directory User & Password Manager | Password Expiration shows when the password runs out, and Password Change sets a new one. | | Cloud accounts, multi-factor sign-in and Microsoft 365 passwords | Microsoft Entra ID | These web parts work with on-premises Active Directory from SharePoint Server. Cloud identities and multi-factor sign-in use Microsoft Entra ID and its own self-service password reset. | ## Related products Explore how our set of productivity tools can transform your task management - [Virto Password Reset & Recovery](https://www.virtosoftware.com/sharepoint/sharepoint-password-reset-and-recovery-web-part/): Users reset their own Active Directory or FBA passwords from SharePoint, without a helpdesk call. - [Virto Active Directory User & Password Manager](https://www.virtosoftware.com/sharepoint/sharepoint-ad-user-profile-service/): Add, edit and copy Active Directory users and control password changes from SharePoint. ## Related use cases Discover our range of use cases to take your planning and coordination to another level ![IT Help Desk Ticket Form in SharePoint](https://www.virtosoftware.com/images/use-cases/it-help-desk-ticket-form.webp) ### IT Help Desk Ticket Form in SharePoint A SharePoint list of IT tickets with a short form for employees and a Triage tab that only the service desk edits, built with Virto Forms Designer App. ![Employee Onboarding Form in SharePoint](https://www.virtosoftware.com/images/use-cases/employee-onboarding-form.webp) ### Employee Onboarding Form in SharePoint One SharePoint list item per new hire, filled in by HR, IT, facilities and the hiring manager, each in a form of its own built with Virto Forms Designer App. ![Secure Productivity for IGOs](https://www.virtosoftware.com/images/use-cases/virtosoftware-tested-by-nato.webp) ### Secure Productivity for IGOs Transform your secure project management, enhance mission coordination, and get your security and compliance features running like clockwork with VirtoSoftware's NATO-tested secure productivity solutions.