Customer Support Schedule
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Trusted by Industry Leaders
and over 8,000 businesses worldwide
Because great support starts with a solid schedule
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hours saved every week
Guarantee timely payments and minimize last-minute issues
Customer Support Schedule Solutions by VirtoSoftware
If your customer support schedule is a mess of sticky notes, spreadsheets, or crossed fingers… we’ve got good news.
We have two powerful tools to take your support shift planning from chaos to calm
Virto Calendar
Enterprise-grade muscle for complex, layered support team schedules with deep integrations.
Virto Shared Calendar
Lightweight and simple—perfect for SMBs who want clean customer service calendar sharing without the IT drama.
Unlimited
users & scenarios
Centralized shift management
Because “Who’s on call?” shouldn’t be a mystery.
Virto Calendar
Overlay your entire customer support schedule—on-call shifts, PTO, sick days, night rotations—all in one crystal-clear view. Ideal for large teams juggling 24/7 help desk schedules.
Virto Shared Calendar
Automated notifications &
reminders
Set it and forget it (but your team won’t).
Virto Calendar
Automate everything: shift start/end reminders, on-call handovers, and coverage alerts. No more “Oops, I forgot my shift” moments in your support team schedule.
Virto Shared Calendar
Customization & flexibility
Support never sleeps—and neither do our features.
Virto Calendar
Virto Shared Calendar
Need to swap a shift last-minute or loop in part-time staff? Easy. Tap, swap, done.
Key benefits
24/7 customer support coverage
Late-night issue? Early morning meltdown? No problem. With Virto, your customer support schedule is fully covered around the clock. Every shift, every day—no gaps, no surprises. Your customers always get a real, live human (not a “We’re closed” message).
Balanced workloads
Especially not your best agents. Virto helps you evenly spread the load across your support team schedule, so no one’s drowning in tickets while someone else is sipping coffee. Fair, smart, and good for morale.
Reduced scheduling errors
Double-booked agents? Missed shifts? Those are now extinct. With centralized calendars and automated shift reminders, your help desk schedule becomes airtight. No more scrambling to find out who’s supposed to be on call.
Real-time visibility
What’s going on today? Who’s on tonight? Any holes in coverage? Virto gives both managers and team members a clear, real-time view of the support staff calendar. Everyone knows where they need to be—and when.
Seamless collaboration
Distributed team? Remote agents? Global support? Bring it on. Virto Shared Calendar makes it easy to share your customer service calendar across teams, time zones, and even outside the org. It’s like your scheduling HQ for worldwide support.
Quick adaptation to changes
Time-off request just came in? Surge in ticket volume? No sweat. Be it Virto Calendar or Virto Shared Calendar, you can adjust your customer support schedule on the fly. Fast edits, shift swaps, and instant updates keep you nimble when it counts.
Discover which Virto solution fits your support team best
From around-the-clock support to top-tier security and easy integrations, Virto’s got everything your support shift planning needs to run like clockwork.
Ready to Take Control of Your Customer Support Schedule?
Stop guessing, start optimizing. Whether you’re managing a full-blown support team schedule or just need a cleaner customer service calendar, Virto’s got the right fit for you.
Simplify your support shift planning
Keep your help desk schedule tight and error-free
Make your support staff calendar work for you, not the other way around
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Virto Calendar vs. Virto Shared Calendar: Which One’s Right for You?
Different teams. Different needs. One less scheduling headache.
Scenario
Best fit
Why it works
Large enterprise with global 24/7 support
Small business with part-time or flexible agents
Mid-sized company juggling multiple support channels
Remote or distributed support teams
Teams with lots of shift swaps or last-minute changes
Need power, flexibility, and integration?
Want simple, shareable, and easy?
Integrations
Virto Calendar
Virto Shared Calendar
Top-Notch Support, Security, and Integrations
24/7 Support. Always on
Your help desk schedule never sleeps, and neither do we! Our global team of Virto experts is available around the clock to answer questions, solve problems, and make sure your customer support schedule is running like a dream—any time, any day.
Security that’s built to last
We’ve got your back when it comes to keeping your support staff calendar safe. Virto products are designed with top-tier security, giving you full control over who sees what, when, and how. Your data’s in good hands—and you’re the one holding the keys.
Integrations that play nice
We know your team is already in Microsoft 365 and the calendars you use every day. So, we made sure Virto connects with all your favorite tools. No more jumping between apps—just one smooth, unified customer service calendar that plays nice with everything.
Related use cases
Discover our range of use cases to take your enterprise calendar to another level
Let’s Find the Perfect Fit for Your Support Schedule
We get it—finding the right support shift planning solution is important! If you’re looking for simple customer service calendar sharing or enterprise-grade scheduling, we’re here to help.
